Downing Drive Surgery
155 Downing Drive
Evington
Leicester  LE5 6LP
 
Tel:  0116 241 3801

Engage Consult

  • Please keep the appointment or cancel it well in advance to allow other people to see us
     
  • Please book urgent appointments for emergencies only
     
  • If you feel you need a longer appointment for your problem, please tell reception at the time of booking the appointment
  • Please DO NOT book appointments for medical examinations On-Line, contact the surgery for further information.
     
  • If you change your name, address or telephone number please inform us as soon as possible
     
  • Only call the Doctor out of hours if you can’t wait
     
  • For minor ailments and injuries try ‘Urgent Care Centre’ first at Loughborough Hospital LE11 5JY. Tel: 01509 611600
     
  • Be polite to the staff as they are just doing their job
     
  • The practice operates a zero tolerance policy any patient that is violent or abusive to any member of staff may risk being removed from the practice list

We ask you for information and keep it together with details of your care.  We may use some of this information to help us to protect the health of the Nation, to help plan the future of the NHS, to train tomorrow’s clinical staff and to carry out research for the benefit of everyone.  You have a right of access to your health records.  Please ask at the reception for further details. There may be an administration fee for this if you need paper copies.

Please click here for our Privacy Notice

Everyone working for the NHS has a legal duty to keep information about you confidential.

 You can find more information on our Medical Record Information page

 

General Practice Data for Planning and Research Directions 2021

This collection is called GP Data for Planning and Research and its purpose is to support the data needs of the health and social care system including policy development, public health, planning and commissioning of services and research.  If you wish to opt of of this data collection, please complete this form and give it in at reception.

For further information please click on the following link https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/transparency-notice

Your comments and suggestions are welcome to improve the quality of our service.  Please hand in at reception or pop them in our Friends and Family box. 

Friends and Family Test

You can also leave feedback based on your visits and appointments to the medical centre.  Please access the Friends and Family Test page.

 

If you are unhappy with any service or with any member of the practice team and would like to complain:

  • First talk the problem through with the Office Supervisor or Operations Manager.  The Practice Manager and Assistant Practice Manager are also available to help.
  • Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.

If you are still unhappy and wish to take the matter further, contact

NHS England

Customer Services

PO Box 16738

B97 9PT

Tel: 0300 311 22 33

 

Please see the link here for the Complaints Advocacy Leaflet

Address

Downing Drive Surgery

155 Downing Drive
Evington
Leicester
LE5 6LP
Tel:  0116 241 3801

Map

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Catchment Area

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